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	<title>A PM&#039;s workshop &#187; communication</title>
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	<link>http://www.magnone.eu</link>
	<description>Information is for projects like water for life. The success lies in a careful management of needs.</description>
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		<title>&#8220;Leaders are great simplifiers&#8221;</title>
		<link>http://www.magnone.eu/archives/3137</link>
		<comments>http://www.magnone.eu/archives/3137#comments</comments>
		<pubDate>Wed, 13 Jan 2010 10:46:09 +0000</pubDate>
		<dc:creator>Eugenio</dc:creator>
				<category><![CDATA[Personal thoughs]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://www.magnone.eu/?p=3137</guid>
		<description><![CDATA[The introduction must contain the message core. Then, an outlined index will offer different paths either in viewpoint (areas of interests) or [...]]]></description>
			<content:encoded><![CDATA[<p>Leaders are able to grasp the core of the concept. This is the start for the process of evaluating what can be (temporary) compressed for the sake of a better message. Therefore, the job mainly consists in the listening the request(s). These will be properly put into the working environment and then filtering the essential words; those which make the clear picture and a proper frame.</p>
<h2>Analyzing the process</h2>
<p>This process has three main phases (the production includes the data collection and their verification):</p>
<ol>
<li>Production</li>
<li> Delivery</li>
<li>Acceptance</li>
</ol>
<p>And then the two actors:</p>
<ol>
<li>Leader.</li>
<li>His/her (potential) followers:</li>
</ol>
<p>Change their respective roles as shown in the following table:</p>
<table border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td width="219" valign="top">Production</td>
<td width="219" valign="top">Delivery</td>
<td width="219" valign="top">Acceptance</td>
</tr>
<tr>
<td width="219" valign="top">Leader: active  and hidden</td>
<td width="219" valign="top">Leader: active and overt</td>
<td width="219" valign="top">Leader: standing passive</td>
</tr>
<tr>
<td width="219" valign="top">Followers: passive</td>
<td width="219" valign="top">Followers: passively overt</td>
<td width="219" valign="top">Follower: actively judging</td>
</tr>
</tbody>
</table>
<p>Therefore, its elements can be viewed differently.</p>
<table border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td width="168" valign="top">Element</td>
<td width="169" valign="top">Positive</td>
<td width="148" valign="top">Negative (short)</td>
<td width="171" valign="top">Negative (long)</td>
</tr>
<tr>
<td width="168" valign="top">Time spent on process</td>
<td width="169" valign="top">Pondered decision</td>
<td width="148" valign="top">Impulsive</td>
<td width="171" valign="top">Indecisive</td>
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<tr>
<td width="168" valign="top">Message length</td>
<td width="169" valign="top">Efficient</td>
<td width="148" valign="top">Slogan</td>
<td width="171" valign="top">Verbose</td>
</tr>
<tr>
<td width="168" valign="top">Number of elements</td>
<td width="169" valign="top">Clear</td>
<td width="148" valign="top">Incomplete</td>
<td width="171" valign="top">Confusing</td>
</tr>
<tr>
<td width="168" valign="top"></td>
<td width="169" valign="top"></td>
<td width="148" valign="top"></td>
<td width="171" valign="top"></td>
</tr>
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<p>This table shows how the attitude created by the reception influences the results (from success to failure).</p>
<h2>The recipe for the success: making menus</h2>
<p>There are two ways for increasing the message “readability” and then improving its acceptance’s rate.</p>
<p>1)    Condensation (number of items and then quantity of words used)</p>
<p>2)    Orientation (changing priority and then quality of the words used)</p>
<p>Both strategies can live together. The former would form the introduction; then, after a brief pause left for enabling the audience to stay for the longer version. This is also true for documents issuing; a careful use of an outlined Table of Contents allows the readers a preferred path.</p>
<h2>Conclusion</h2>
<p>The introduction must contain the message core. Then, an outlined index will offer different paths either in viewpoint (areas of interests) or deepening.</p>
<h3>Quote:</h3>
<pre>the title comes from General C. Powell</pre>
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		<item>
		<title>&#8220;Playing&#8221; communication &#8211; Configuration Item Management Register</title>
		<link>http://www.magnone.eu/archives/2948</link>
		<comments>http://www.magnone.eu/archives/2948#comments</comments>
		<pubDate>Thu, 12 Nov 2009 17:28:28 +0000</pubDate>
		<dc:creator>Eugenio</dc:creator>
				<category><![CDATA[Prince2]]></category>
		<category><![CDATA[Risk management]]></category>
		<category><![CDATA[communication]]></category>

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		<description><![CDATA[Available Templates:
<p>Configuration Item Management Register:</p>
<p>This document describes the logic of the process of storing any project’s product. The process of storing is mainly focused on the availability of the correct item. Therefore, this information is apt to understand both its readiness and the organizational aspects that produced it.</p>
&#8220;Playing&#8221; communication
<p>There is an excellent post about the [...]]]></description>
			<content:encoded><![CDATA[<h2>Available Templates:</h2>
<p><a href="http://www.magnone.eu/prince2-templates-2/configuration-item-register-1-0-0" target="_blank">Configuration Item Management Register</a>:</p>
<p>This document describes the logic of the process of storing any project’s product. The process of storing is mainly focused on the availability of the correct item. Therefore, this information is apt to understand both its readiness and the organizational aspects that produced it.</p>
<h2>&#8220;Playing&#8221; communication</h2>
<p>There is an excellent <a href="http://www.projectsatwork.com/article.cfm?ID=252838" target="_blank">post</a> about the utter importance of communication within complex projects. Starting from a technical scenario, Lev points out the biggest mistake for a manager who forgot the importance of leadership.</p>
<h2>Keeping information flowing</h2>
<p>Management is based on an efficient and efficacious collection of data about the production (e.g. when, who, what etc.); however, the persons are still at the core of the process. They need to meet for creating a common ground where the system will be built. This lattice is made of shared expressions (where the cultural barriers – just a different department – could be used as components instead of obstacles).</p>
<p>Leadership is always about a bi-directional communication. Very often the leader has to step aside, once the conversation has started; his/her presence has the scope of facilitating the exchanging and – why not – bartering of information. Bigger are the bulwark, deeper the trenches, stronger shall be the determination to use the available power. It usually starts with setting the meeting and looking for the respect of the agenda. There are infinite “good reasons” for avoiding “inter-communal” meetings; this is the place where the manager with his/her set of useful information, and the leader armed with his/her panoply of tools meet with the aim of creating collaboration.</p>
<h2>Playing by ear</h2>
<p>Any project has its own rhythm. It is the sum of personalities that makes the humming on which everyone can find his/her own tune. It is always a question of timing. Being closed in our offices does not allow us to feel any variation of the current humming.  The “<a href="http://www.pmhut.com/management-by-wandering-around-mbwa" target="_blank">Managing by wandering around</a>” offers an excellent tool for tuning the system. Calendars and clocks are set for telling us which is the standard time; however, we live on a biological time that can only be measured with a lot of sensitivity. Leadership is about helping to “synchronizing” these times.</p>
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<p class="MsoNormal"><span lang="EN-US">There is an excellent post <span> </span>(</span><a href="http://www.projectsatwork.com/article.cfm?ID=252838"><span lang="EN-US">http://www.projectsatwork.com/article.cfm?ID=252838</span></a><span lang="EN-US">) about the utter importance of communication within complex projects. Starting from a technical scenario, Lev points out the biggest mistake for a manager who forgot the importance of leadership.</span></p>
<h2><span lang="EN-US">Keeping information flowing</span></h2>
<p class="MsoNormal"><span lang="EN-US">Management is based on an efficient and efficacious collection of data about the production (e.g. when, who, what etc.); however, the persons are still at the core of the process. They need to meet for creating a common ground where the system will be built. This lattice is made of shared expressions (where the cultural barriers – just a different department – could be used as components instead of obstacles).</span></p>
<p class="MsoNormal"><span lang="EN-US">Leadership is always about a bi-directional communication. Very often the leader has to step aside, once the conversation has started; his/her presence has the scope of facilitating the exchanging and – why not – bartering of information. Bigger are the bulwark, deeper the trenches, stronger shall be the determination to use the available power. It usually starts with setting the meeting and looking for the respect of the agenda. There are infinite “good reasons” for avoiding “inter-communal” meetings; this is the place where the manager with his/her set of useful information, and the leader armed with his/her panoply of tools meet with the aim of creating collaboration.</span></p>
<h2><span lang="EN-US">Playing by ear</span></h2>
<p class="MsoNormal"><span lang="EN-US">Any project has its own rhythm. It is the sum of personalities that makes the humming on which everyone can find his/her own tune. It is always a question of timing. Being closed in our offices does not allow us to feel any variation of the current humming.<span> </span>The “Managing by wandering around” (</span><a href="http://www.pmhut.com/management-by-wandering-around-mbwa"><span lang="EN-US">http://www.pmhut.com/management-by-wandering-around-mbwa</span></a><span lang="EN-US">) offers an excellent tool for tuning the system. Calendars and clocks are set for telling us which is the standard time; however, we live on a biological time that can only be measured with a lot of sensitivity. Leadership is about helping to “synchronizing” these times.</span></p>
<p></mce></div>
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		<item>
		<title>Project Brief &#8211; 2.0 Communications</title>
		<link>http://www.magnone.eu/archives/2904</link>
		<comments>http://www.magnone.eu/archives/2904#comments</comments>
		<pubDate>Tue, 10 Nov 2009 17:52:29 +0000</pubDate>
		<dc:creator>Eugenio</dc:creator>
				<category><![CDATA[Personal thoughs]]></category>
		<category><![CDATA[Prince2]]></category>
		<category><![CDATA[Risk management]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://www.magnone.eu/?p=2904</guid>
		<description><![CDATA[Tools like “IM” can increase the speed of transmission and then improve the sensation of mimicking a conversation; however, when the information is left to each person’s memory, it has lost most of its [...]]]></description>
			<content:encoded><![CDATA[<h2>Available template: <a href="http://www.magnone.eu/prince2-templates-2/project-brief-1-0-0" target="_blank">Project Brief</a></h2>
<p>This document is issued with the scope of providing all necessary elements for introducing and managing the project.</p>
<p>In the PMBook, it is called “Initiation”. In the proposed version, all “reasonable” questions are listed for probing all aspects: from commercial to technical and financial.</p>
<p>One of the success’s factors for managing projects is the negotiation of the correct terms. From a clear picture of what has to be delivered (when and how) it is easier to create a common ground where all stakeholders can find a match for their interests.</p>
<h2>Topic of the day</h2>
<p>There is an interesting <a href="http://herdingcats.typepad.com/my_weblog/2009/11/pm-20-and-the-principles-of-project-management.html" target="_blank">discussion</a> about the 2.0 Project Management, in essence the adoption of “social media” could improve the communications among the stakeholders. An increasing of volume (either in a number of exchanged messages or people reached) does not increase the quality of information; where the quality is the ability to answer to the need of knowledge.</p>
<p>Tools like “IM” can increase the speed of transmission and then improve the sensation of mimicking a conversation; however, when the information is left to each person’s memory, it has lost most of its value. (Written) history is at the basis of property. With no shared traces, it is extremely difficult to have any serious reference. Good willingness and cooperation are essential values that could be easily overwhelmed by the pressure produced by financial hassles.</p>
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		<title>Risk and leadership (art of delivering decisions)</title>
		<link>http://www.magnone.eu/archives/2202</link>
		<comments>http://www.magnone.eu/archives/2202#comments</comments>
		<pubDate>Thu, 13 Aug 2009 16:10:16 +0000</pubDate>
		<dc:creator>Eugenio</dc:creator>
				<category><![CDATA[Personal thoughs]]></category>
		<category><![CDATA[Risk management]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[involvement]]></category>
		<category><![CDATA[stakeholders]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.magnone.eu/?p=2202</guid>
		<description><![CDATA[<p class="wp-caption-text">Leading is about direction</p>
<p>Since the leadership is classified as source of risk, it is essential to understand it and then find, if possible, a simple way for measuring its efficacy through the evaluation of results.
Merriam Webster&#8217;s definition: “capacity to lead”. 
In a project environment, this should be focused on the stakeholders’ relationships. In particular [...]]]></description>
			<content:encoded><![CDATA[<div id="attachment_2206" class="wp-caption alignright" style="width: 212px"><a rel="attachment wp-att-2206" href="http://www.magnone.eu/archives/2202/animal-sat-nav"><img class="size-full wp-image-2206" title="animal-sat-nav" src="http://www.magnone.eu/wp-content/uploads/2009/08/animal-sat-nav.jpg" alt="Leading is about direction" width="202" height="113" /></a><p class="wp-caption-text">Leading is about direction</p></div>
<p>Since the leadership is classified as source of risk, it is essential to understand it and then find, if possible, a simple way for measuring its efficacy through the evaluation of results.<br />
<em>Merriam Webster&#8217;s definition: “capacity to lead”. </em><br />
In a project environment, this should be focused on the stakeholders’ relationships. In particular to the team; when the production is carried out on the site.</p>
<h2>The role of communication</h2>
<p>Accepting this viewpoint, the most important, if not the only tool made available to the manager is the communication (on this subject, there is a very good <a href="http://sourcesofinsight.com/2009/08/12/poor-communication-isnt-the-source-of-most-conflicts/" target="_blank">post of JD</a>).</p>
<p>Communication is implicit in the manager’s job nature. Whatever is the decision taken, it has been based on incoming information and then – much more important – to find the clincher for selling it, either to the team or other stakeholders.</p>
<h2>&#8220;<a title="Know thyself" href="http://en.wikipedia.org/wiki/Know_thyself">Know thyself</a>&#8220;</h2>
<p>It is one of the three phrases written on the Apollo’s temple in Delphi.<br />
This approach can help ourselves in the process of acknowledging the drives and reasons that entered in our decision and then in the plan. Therefore, the execution of delivering it.</p>
<h2>Living in an “illogical” world made of numbers</h2>
<p>Whether you are<a href="http://en.wikipedia.org/wiki/Panglossian" target="_blank"> Panglossian</a> or not, our world is far from being subject to rational laws.<br />
However, the results of our projects are measured with figures.<br />
Leadership seems the art of understanding how it works the murky, flawed and semi-primitive nature of our own decision-making, including the heap of uncertainties. Then, using “black arts” convincing our fellows that the proposed act is matching with their personal and professional values; It therefore, will increase their well-being.</p>
<h2>A balance between standards and innovations</h2>
<p>There is a nice <a href="http://crossderry.wordpress.com/2009/03/07/manager-vs-leader-definition/" target="_blank">Crossderry’s post</a> about the difference between leaders and managers.</p>
<p>An organization needs governance. Managers are set for checking that the rules are applied at their best. However, people who strive for growing personally and professionally can find difficult to abide to all of them, in particular when external challenges are pressing for new and better solution.</p>
<h2>Leadership as source of risks</h2>
<p>The previous paragraphs introduce two possible sources of risks:</p>
<ol>
<li> Lack of ability to buy-in the required resources</li>
<li>Unbalanced response to the pressures, which could damage the project outcome and the company discipline and/or image in front of the customer.</li>
</ol>
<p>These keys could suggest an indirect method for measuring the impact of a poor leadership on the project’s output.</p>
<h2>Conclusion</h2>
<p>Good managers come in all flavors. This matches with the multifarious nature of project’s needs.</p>
<p>In essence, the chances of success are strongly increased when the right group of managers (sponsors, project managers and team leaders) are able to develop an environment, whose rules can work with the global governance, that allows every stakeholder to give his/her best.</p>
<p>Sometimes, problems like disloyalty, kicking back etc. can be made worse – if not caused – by the lack of an environment that does not allow a proper leadership.</p>
<p>Managing risks is about to remove the root of possible problems. In this case, there are some actions to be planned and executed:</p>
<ol>
<li>Being sure that everyone knows and accept the &#8220;Responsibility Assignement Matrix&#8221;</li>
<li>Checking that within the project&#8217;s management team there is a good &#8220;team playing spirit&#8221;</li>
<li>Whenever an &#8220;order&#8221; is issued, be sure of attaching a list of KPIs.</li>
</ol>
<p><span>“<a href="http://thinkexist.com/quotation/leadership_is_unlocking_people-s_potential_to/151085.html"><strong>Leadership</strong> is unlocking people&#8217;s potential to become better.</a>”</span></p>
<h2>More readings</h2>
<ul>
<li>http://herdingcats.typepad.com/my_weblog/2009/08/20-reasons-managers-fail-and-ways-to-fix-them.html</li>
<li>http://www.projectmanagementguide.org/project-management/when-good-teams-go-bad</li>
<li>http://alistair.cockburn.us/Neurons+with+legs+-+How+wideband+social+media+is+changing+the+world%27s+cognitive+structure</li>
<li>http://www.greatleadershipbydan.com/2009/08/new-leaders-pocket-guide-to-improving.html</li>
</ul>
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		<item>
		<title>Accountability: the value of communication</title>
		<link>http://www.magnone.eu/archives/1041</link>
		<comments>http://www.magnone.eu/archives/1041#comments</comments>
		<pubDate>Fri, 19 Jun 2009 08:12:18 +0000</pubDate>
		<dc:creator>Eugenio</dc:creator>
				<category><![CDATA[Personal thoughs]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[involvement]]></category>
		<category><![CDATA[scope]]></category>

		<guid isPermaLink="false">http://www.magnone.eu/?p=1041</guid>
		<description><![CDATA[Communication, in a project environment, makes its sense only if it can keep stakeholders aligned on the agreed project [...]]]></description>
			<content:encoded><![CDATA[<h3>&#8220;It is not only what we do, but also what we do not do,  for which we are accountable.&#8221; <a href="http://en.wikipedia.org/wiki/Moliere" target="_blank">Moliere</a></h3>
<p>Thanks to a <a href="http://www.betterprojects.net/2009/06/if-communication-is-so-important.html" target="_blank">Craig’s post</a> for asking a key question. How much does it worth spending energy on communication?<br />
The answer comes, quite straightforward, from the end of the post itself.<br />
<strong>Communication, in a project environment, makes its sense only if it can keep stakeholders aligned on the agreed project goals.</strong></p>
<p>From <a href="http://en.wikipedia.org/wiki/Hemiunu " target="_blank">Hemiunu</a> (the Cheops’ <a href="http://greatpyramidexplanation.com/index.asp architect" target="_blank">pyramid</a>&#8216; architect ), then citing <a href="http://en.wikipedia.org/wiki/Gengis_Kahn " target="_blank">Genghis Khan</a> to USA president Obama, the power has been exerted through an effective communication.</p>
<p>The incoming results can confirm and feed the power itself. Without a system based on accountability, is it possible to attract bright people to work together?</p>
<h2>“Counting” (efforts vs. results) needs a basis of shared values</h2>
<p>The lasting success is based on construction of a common ground, where the estimation and evaluation are two faces of the same coin, is based on the concept of responsibility.</p>
<table border="0" width="100%">
<tbody>
<tr>
<td>
<p><div class="wp-caption alignleft" style="width: 360px"><img title="Sharing common values" src="http://www.magnone.eu//wp-content/uploads/2009/06/normal_prairiedogs.jpg" alt="Common values" width="350" height="220" /><p class="wp-caption-text">Sharing common values</p></div></td>
<p>In our company’s balance sheet, the values adopted to measure assets, equities and liabilities are commonly accepted both within and outside the company itself.</p>
<td>The moral and cultural values forming our attitude and forging our behaviors are not automatically recognized by everyone. However, those forces push us to strive for success (or just survival).</p>
<p>In a project, there are two key moments (in a successful project, they are repeated many times).</p>
<ol>
<li>Estimating efforts required to complete the tasks needed for accomplishing the target.</li>
<li>Evaluating the results of the aforementioned efforts</li>
</ol>
<p>The same metrics used for estimating the allocation of the resources shall be used for measuring results. This implies that people, who proposed the input figures, shared the same values (at least <strong>about the metrics</strong>) as the people judge the outcome.</td>
</tr>
</tbody>
</table>
<h2>Conclusion</h2>
<p><em><span style="color: #0000ff;">Whatever is the role within an IT project, each job includes a certain grade of autonomy.</span></em></p>
<p>Therefore, any decision taken by any stakeholder needs to be communicated to someone who can use it for assessing the progress (i.e. evaluating the risks).</p>
<p>Accountability and communication are inseparable values. Both are indispensable ingredients for trust.</p>
<h2>More reading</h2>
<p>The Llewellyn Group Blog</p>
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		</item>
		<item>
		<title>Planning and communications</title>
		<link>http://www.magnone.eu/archives/989</link>
		<comments>http://www.magnone.eu/archives/989#comments</comments>
		<pubDate>Thu, 18 Jun 2009 12:31:47 +0000</pubDate>
		<dc:creator>Eugenio</dc:creator>
				<category><![CDATA[management]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[control]]></category>
		<category><![CDATA[planning]]></category>

		<guid isPermaLink="false">http://www.magnone.eu/?p=989</guid>
		<description><![CDATA[<p class="wp-caption-text">Statue of Liberty structure</p>
<p>The project manager is called in for executing a decision taken by the sponsors. The success (respecting the agreed time and budget) depends on whether he/she has enough power (and ability), to act within clearly established boundaries, or suffer from the inability to manage the requests for changes.</p>
<p>The only possible way [...]]]></description>
			<content:encoded><![CDATA[<div class="wp-caption alignright" style="width: 310px"><a href="http://digitalgallery.nypl.org/nypldigital/id?1161042"><img title="An homage to the Eiffel genius" src="http://magnone.eu/wp-content/uploads/2009/06/LibertyStatue.jpg" alt="Statue of Liberty structure" width="300" height="226" /></a><p class="wp-caption-text">Statue of Liberty structure</p></div>
<p>The project manager is called in for executing a decision taken by the sponsors. The success (<strong>respecting the agreed time and budget</strong>) depends on whether he/she has enough power (and ability), to act within clearly established boundaries, or suffer from the inability to manage the requests for changes.</p>
<p>The only possible way of fulfill a deed consists in the thorough understanding the motives that designated the target(s).<br />
The <a title="Mandate" href="http://www.magnone.eu/prince2-templates/p2-project-mandate" target="_blank"><em>&#8220;Project Mandate&#8221;</em></a> (an excellent <a href="http://www.projectsmart.co.uk/does-a-project-charter-or-project-initiation-document-lead-to-a-more-manageable-project-delivery.html" target="_blank">link</a>) should state the “principal” stakeholders’ priorities. These represent the first and most important source for Risk Analysis.  The priorities shall be clearly focused on subjects which are meaningful for the intrinsic nature of the proponent. They will be used to outline the project itself.</p>
<p>The act of planning means to prepare a chain of actions (and responses) in a specific portion of future. Therefore, the available resources can be coordinated with a common logic. They will tune their works for increasing the opportunities to deliver the required result.</p>
<p>The most suited logic is the one that can satisfy the stated priorities. Hence, the core of planning is the ability to define a &#8220;visibile&#8221; target and then organizing the resources in a way that every involved person can do his/her best for reach the target.</p>
<h2>Striking the balance between stakeholders’ pressure and target consistency.</h2>
<p>Dealing with the future implies the presence of uncertainties. Therefore, some grade of flexibility shall be introduced.</p>
<p>Without a proper control from the project manager (supported by the senior management) the open-mind attitude will transform the freedom into anarchy. Every stakeholder will feel to entitle to add his/her own modification; often without taking care of discussing the impact on the common target, with the project leader.</p>
<p>The plan’s resiliency shall be adapted to match the needs of different type of stakeholders. Furthermore, it has to evolve progressively in the allotted time.</p>
<p>The stakeholders’ pressure represents the most important aspect of communication. However, there are two dimensions to be considered:</p>
<ol>
<li><strong>The distance, in terms of time, of the event from the starting date. <em>This dictates the granularity of details.</em></strong></li>
<li><strong>The impact of the proposed modification on the <em>plan’s feasibility</em></strong> (<a href="http://www.magnone.eu/archives/348" target="_blank">Iron Triangle</a>).</li>
</ol>
<p>The first point (<strong>time and details</strong>) is about the need for having everything stated on a document. It could be smuggled as professional attitude; in reality, it is a way to hide anxiety. A rigid planning assumes the necessity to tame the future. The project manager has to intervene for understanding the nature these fears. The Risk Management could offer sound answers to this kind of questions.</p>
<p>The second point (<strong>changes</strong>) involves all stakeholders. For a sake of clarity, in the following list, they are grouped for area of interest:</p>
<dl>
<dt><strong>Technical:</strong></dt>
<dd>The choice of the architecture (from the type of application/web server down to the nitty-gritty of rules for commenting code) either is a project’s priority, or it shall be left to the small group of experts. They will issue a couple of feasible proposals that have to be fit for the aforementioned <strong>priorities</strong>. The final decision will be taken by the project board on the company’s needs.<br />
<em>Once the technical proposal has been set, every other decision (e.g. request for change) shall be conformed to it.</em></dd>
<dt><strong>Commercial:</strong></dt>
<dd>This is the most area most sensible to modifications. The simple and strongest reason for this: a weak business case. Whenever the benefits for the business seem insufficient for covering the initial expenses, the project will be laden with new requirements. <em>This is the most expensive and surest way to doom it.</em></dd>
<dt><strong>Functional (personal):</strong></dt>
<dd>As stated Machiavelli (<a href="http://en.wikipedia.org/wiki/The_Prince" target="_blank">The Prince</a>), there is no difficult task such as bringing innovation into an organization. Who prospers in the old system will be an enemy of the new one. People that will receive benefits, are shy to spend effort for the innovator.<br />
<em>The only working receipt: a constant attention to details. When the time has come to deal with each of them.</em></dd>
</dl>
<h2>Conclusion</h2>
<p><a href="http://thinkexist.com/quotation/a_good_plan_today_is_better_than_a_perfect_plan/188383.html">&#8220;<em>A good plan today is better than a perfect plan tomorrow</em>&#8220;</a>.<br />
The plan has to be dynamic. The priorities (well supported by the sponsors) shall form the robust structure, while the single tasks are detailed as soon as the time will be mature.</p>
<p>The <a title="Statue of Liberty" href="http://en.wikipedia.org/wiki/Statue_of_Liberty" target="_blank">Statue of Liberty</a> offers a marvellous example of using a &#8220;rigid&#8221; structure as kernel, then, by mean of &#8220;flexible&#8221; bars each piece gains of a good grade of freedom.</p>
<h2>More reading:</h2>
<p><a href="http://www.projectsmart.co.uk/project-planning-in-a-nutshell.html">www.projectsmart.co.uk</a></p>
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		<title>A little project management’s health check list.</title>
		<link>http://www.magnone.eu/archives/869</link>
		<comments>http://www.magnone.eu/archives/869#comments</comments>
		<pubDate>Mon, 15 Jun 2009 17:23:12 +0000</pubDate>
		<dc:creator>Eugenio</dc:creator>
				<category><![CDATA[management]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://www.magnone.eu/?p=869</guid>
		<description><![CDATA[The quality of personal feelings is a key value for the project. As professional people we have the guts to assert our own rights. Doing it in a cooperative way, we can be sure of investing our stamina on the right [...]]]></description>
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<p><div class="wp-caption alignleft" style="width: 260px"><img title="(Lioness) Power and grace" src="http://magnone.eu/wp-content/uploads/2009/06/normal_05lioness3.jpg" alt="(lioness) Power and grace" width="250" height="200" /><p class="wp-caption-text">Power and grace</p></div></td>
<td>Poor communications are the deadliest risk for any project. There are many reasons for this kind of problem. Some of them are beyond the reach of the project manager. However, it does not exempt us, as project manager, from undertaking any action to reduce the presence of this risk.</p>
<p><strong><em>Charity begins at home. </em></strong>The quality of personal feelings is a key value for the project. <strong>As professional people we have the guts to assert our own rights. Doing it in a cooperative way, we can be sure of investing our stamina on the right challenges.</strong>Is it possible that the joy of taking the order is overwhelming the ability to recognize incoming difficulties?</td>
</tr>
</tbody>
</table>
<p>Let start with a key relationship between project manager and sponsors (<strong>executives</strong>).</p>
<p>The senior management, very often, is the source of the project manager power.</p>
<p>Like every other human activity, written words cannot cover all subtleties. The contract and the mandate has to form the solid basis for an excellent collaboration. The results, built on these foundations, are created  by a collaboration free of any misunderstanding.</p>
<p>This list wishes to offer some useful thoughts. Those that can sap a relationship that is essential to everybody’s peace of mind.<br />
The results have to keep strictly confidential, then to be used for starting the process of finding the causes of poor communications.</p>
<ol>
<li>Is there a written mandate that clearly states each role? (<a href="http://www.magnone.eu/prince2-templates">Prince2</a> could offer a good starting point)</li>
<li>Is the “economic” agreement (freelance / career) satisfactory for both parties?</li>
<li>Is it a pleasure to talk to each other at the coffee machine?</li>
<li>Does an unexpected call give a tingling?</li>
<li>Is there a special relationship between one the team person and the senior management? If so, does it create an eerie within the team?</li>
<li>Does the plan include regular meeting with senior management? Are these meetings satisfactorily for both parties?</li>
<li>To face an unexpected request from any stakeholder is it feasible (comfortable) to use some project’s reserve to call in an external specialist?</li>
<li>Is there an open alliance toward all stakeholders or just a closed connivance that confirms the feeling, we against the rest of our world?</li>
</ol>
<h2>Conclusion</h2>
<p>&#8220;<a href="http://en.wikipedia.org/wiki/Brecht">Unhappy the land that needs heroes</a>&#8220;. The only reason for sustain all efforts necessary to deliver the project’s scope is the business outcome. The correct flow of information can be only maintained by mutual respect and trust.<br />
Successes will create pleasure as well defeats will cause pain. If anyone believes to be able to dodge them or sustain them more than other people forming the stakeholders group, he/she is definitely not a good team player.</p>
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		<title>Communication (the project&#8217;s core)</title>
		<link>http://www.magnone.eu/archives/839</link>
		<comments>http://www.magnone.eu/archives/839#comments</comments>
		<pubDate>Sat, 13 Jun 2009 17:04:28 +0000</pubDate>
		<dc:creator>Eugenio</dc:creator>
				<category><![CDATA[management]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[quality]]></category>

		<guid isPermaLink="false">http://www.magnone.eu/?p=839</guid>
		<description><![CDATA[The project’s success is a chain made by effective communication followed by accomplished [...]]]></description>
			<content:encoded><![CDATA[<blockquote><p>The project’s success is a chain made by effective communications followed by accomplished tasks.</p></blockquote>
<p> (this has been inspired by a <a title="Napoleon" href="http://en.wikipedia.org/wiki/Napoleon" target="_blank">Napoleon</a>&#8217;s quote)</p>
<p><div class="wp-caption alignright" style="width: 416px"><a href="http://www.culture24.org.uk/art/painting+%2526+drawing/portraits/art45689"><img alt="Babel Tower" src="http://www.magnone.eu/wp-content/uploads/2009/06/babel.jpg" title="Babel Tower" width="406" height="497" /></a><p class="wp-caption-text">Babel Tower</p></div>The amount of energy spent by people to deliver their assigned job depends by both the emotional involvement and the clarity (<code>feasibility</code>) of the request. In other words, the force of the message can overcome the “natural” inertia. This includes any action for retaining  “reserved” information, marking the turf and so on.</p>
<p>During the project’s life time, there is a point when almost every stakeholder needs some information. In another occasion, the very same person holds another bit needed by someone else. Alas, the human, professional and organizational differences make almost impossible to exploit each single instance, in order to avoid delays. Therefore, the organization of this activity has to receive the same priority as the budget. In fact, it is the key to deliver results.</p>
<p>The “<em><strong>Communication plan</strong></em>&#8221; is about responsibilities and eventually techniques for obtaining raw data and information about the ongoing situation.<br />
Like any other plans, it needs all stakeholders’ participation. To make it working, people will consider it as a covenant. In that agreement, everyone has to find the leadership spirit.</p>
<p>As project manager, we spend a lot of energy for preparing and updating these kinds of plans. There are at least, two reasons behind this behavior:</p>
<ol>
<li>The pressure for completing our own tasks.</li>
<li>The force of “leading by example”. The hard fact of having dutifully prepared all our papers confirms our professional attitude.</li>
</ol>
<p>The dutiful attitude is a natural part of our professional toolbox. It is essential to give a broader interpretation of responsibility.</p>
<p>Have you been lured to spend long hours in issuing the “perfect” plans? Those will defeat the riotous retentive stakeholders. In my experience it resounds childish. <strong>Managing means to deal effectively with people, the plan preparation is just one of the required activities.</strong></p>
<p>Maintaining a steady flow of information, is at the core of managing projects. This needs (at least) all these steps.</p>
<p>How much effort will be spent on the following actions?</p>
<ol>
<li>Planning what is necessary to know.</li>
<li>Finding the best way to obtain the information.</li>
<li>Asking for it.</li>
<li>Receiving it in a useful time span.</li>
<li>Analyzing it within its proper frame.</li>
<li>Making the necessary evaluation.</li>
<li>Taking the related decision.</li>
<li>Delivering the elaborated information to the right person.</li>
<li>Being sure that the taken decision (a specific kind of information) will be understood (if not accepted).</li>
</ol>
<p>In the process of evaluating the necessary global efforts (<a href="http://www.magnone.eu/archives/348">“Iron triangle</a>”) how much room is destined to this activity?</p>
<h2>Conclusion</h2>
<p>Once the senior management has committed themselves to the communication (this can take many forms, from a handshake to allotting some resources to set a proper system up) the main job of the project manager shall be devoted to grant that the flow of data within the stakeholders had enough information for carrying through their tasks.</p>
<h3>More readings</h3>
<p><a href="http://www.projectsmart.co.uk/obstacles-to-project-communication.html">projectsmart.co.uk</a><br />
<a href="http://blogs.msdn.com/project_programmability/archive/2009/05/26/webcast-communication-between-project-professional-and-project-server-active-cache-processes-and-architecture-drill-down-level-300.aspx">msdn.com</a><br />
<a href="http://www.communote.com/blog/2009/05/18/communote-for-project-management-2/">communote.com</a>.</p>
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